Salesforce Voice AI Agents for Sales & Service Automation
Synthflow's AI voice agent connects directly to your Salesforce CRM. As a Salesforce AI agent, it updates contacts, cases, and custom fields automatically after every call, and can trigger outbound calls through Salesforce workflows to turn dormant leads into real conversations instead of static rows in a report.
Handle Inbound Calls & Customer Requests 24/7
Every inbound call handled by your Synthflow AI voice agent is automatically logged back into Salesforce, no manual work required. Contact details, case updates, and custom fields all update the moment a call ends, so whoever picks up that record next in Salesforce sees the full picture straight away. That matters most for teams juggling high call volumes, where manual logging is usually the first thing to slip and the first thing that makes a CRM go stale. Because the update happens automatically and consistently, your Salesforce data stays reliable enough to actually build reporting and follow-up processes on, rather than something reps have to double check before trusting it. It also means the hours normally spent on scheduling and CRM upkeep get freed up for the parts of the job that actually need a person.
Revive Dormant Leads with Automated Outbound Calls
Most Salesforce orgs accumulate leads that went quiet months ago and never got a proper follow-up, not because anyone decided to ignore them, but because manually working through an old list rarely makes it to the top of anyone's day. Synthflow's Voice AI Agents connect directly to Salesforce workflows, so those dormant or inactive leads can be queued for automated lead qualification rather than a rep manually building a list or dialling numbers one by one. Instead of a static row sitting in a report, each lead becomes a real, live conversation, and any outcome from that call flows straight back into the record it came from. It's a practical way to work through a reactivation campaign or revisit ageing opportunities that would otherwise just sit there until someone got around to it.