Case Study: Streamlining Healthcare Scheduling with AI Voice Assistants

Overview

Medbelle enhances patient access to consultants with Synthflow's AI voice assistant, streamlining appointment booking and query management. This innovative solution drastically reduces administrative workloads while improving appointment availability.

Medbelle’s Problem

Medbelle, a leading personal healthcare provider, faced the ongoing challenge of managing patient appointments efficiently, particularly outside regular working hours or when consultants were unavailable. Missed calls, delayed responses, and administrative burdens hindered the process, with patients often waiting 1-2 days for an answer and added pressure on consultants. 

The Solution

Synthflow's AI voice assistant offered Medbelle a powerful solution for handling these challenges. The assistant efficiently managed scheduling and queries, integrating with consultants' calendars to streamline the entire process. Equipped with a brain knowledge base, the assistant could answer frequently asked questions, qualify patient needs, and schedule appointments—significantly reducing consultants' time spent on administrative tasks.

"The AI assistant has dramatically improved how we manage our schedules. Our consultants can now focus on patient care without being bogged down by administrative tasks." — Leander De Laporte - CEO, Medbelle

Synthflow’s AI worked seamlessly both during and outside office hours, ensuring that patients could book appointments at their convenience, whether on weekends, evenings, or while consultants were busy in surgery. The AI assistant allowed Medbelle to add a new touchpoint—telephone-based appointment scheduling—expanding beyond their website and giving patients more flexibility in how they interact with the service.

"The speed of implementation was impressive. Within weeks, we had fully operational AI assistants handling both scheduling and inquiries” Leander De Laporte - CEO, Medbelle

The Results

The implementation of Synthflow's AI assistant had an immediate and measurable impact on Medbelle's operations:

• 60% increase in scheduling efficiency: With the AI assistant handling calls, Medbelle saw a significant reduction in manual appointment booking tasks, particularly during off-hours, improving overall scheduling efficiency.
• 2.5x more qualified appointments: By pre-qualifying patient needs accurately before scheduling, the AI assistant helped increase the number of qualified appointments,
• Reduce no-show rates by 30%: While qualifying better the appointments and implementing a pre-appointment automation calling the patients, Medbelle was able to significantly reduce no show rates.
• Patient satisfaction scores improved by 25%: Feedback surveys showed a marked increase in patient satisfaction, with patients citing quicker response times and improved accessibility as key factors.

"Synthflow's solution has given our patients the flexibility they need. Being able to handle their inquiries via phone has made a real difference in reducing wait times and improving care access." — Leander De Laporte - CEO, Medbelle

Conclusion

By implementing Synthflow's AI assistant, Medbelle has been able to streamline appointment scheduling, increase efficiency, and reduce administrative burdens on consultants—all while improving patient access to care.