Case Study
Medbelle enhances patient access to consultants with Synthflow's AI voice assistant, streamlining appointment booking and query management. This innovative solution drastically reduces administrative workloads while improving appointment availability.
Medbelle, a leading personal healthcare provider, faced the ongoing challenge of managing patient appointments efficiently, particularly outside regular working hours or when consultants were unavailable. Missed calls, delayed responses, and administrative burdens hindered the process, with patients often waiting 1-2 days for an answer and added pressure on consultants.
Synthflow's AI voice assistant offered Medbelle a powerful solution for handling these challenges. The assistant efficiently managed scheduling and queries, integrating with consultants' calendars to streamline the entire process. Equipped with a brain knowledge base, the assistant could answer frequently asked questions, qualify patient needs, and schedule appointments—significantly reducing consultants' time spent on administrative tasks.
"The AI assistant has dramatically improved how we manage our schedules. Our consultants can now focus on patient care without being bogged down by administrative tasks." — Leander De Laporte - CEO, Medbelle
Synthflow’s AI worked seamlessly both during and outside office hours, ensuring that patients could book appointments at their convenience, whether on weekends, evenings, or while consultants were busy in surgery. The AI assistant allowed Medbelle to add a new touchpoint—telephone-based appointment scheduling—expanding beyond their website and giving patients more flexibility in how they interact with the service.
"The speed of implementation was impressive. Within weeks, we had fully operational AI assistants handling both scheduling and inquiries” Leander De Laporte - CEO, Medbelle
The implementation of Synthflow's AI assistant had an immediate and measurable impact on Medbelle's operations:
"Synthflow's solution has given our patients the flexibility they need. Being able to handle their inquiries via phone has made a real difference in reducing wait times and improving care access." — Leander De Laporte - CEO, Medbelle
By implementing Synthflow's AI assistant, Medbelle has been able to streamline appointment scheduling, increase efficiency, and reduce administrative burdens on consultants—all while improving patient access to care.