Enterprise-Ready Voice Automation for BPOs
Automate support, sales, and outreach calls with AI agents that respond instantly, reduce costs, and improve SLA performance at scale.
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WHY VOICE AI
Automate High-Volume Calls for BPO Success
Synthflow helps BPOs eliminate manual call handling, inconsistent routing, and repetitive tasks with AI agents that respond instantly and follow precise workflows. Every interaction is fast, accurate, and on brand—across all clients, all day.
24/7 Coverage
Synthflow agents answer every call instantly — no queues, no missed SLAs. They keep coverage steady during peaks, nights, and weekends without adding staff.
Consistent Quality
Agents follow your scripts and workflows exactly, giving every caller the same accurate, on-brand experience. No inconsistencies, no dropped details.
Actionable Workflows
Synthflow Agents don’t just talk — they take action. They can verify callers, update tickets, qualify leads, or escalate urgent issues in one smooth flow.
Human-Like Voice with <500ms Latency
Deliver natural conversations with multilingual agents, low latency, and guaranteed uptime. Responses are fast, clear, and reliable.
High-Volume Call Automation
Handle thousands of calls at once—automate FAQs, scheduling, and lead capture without breaking a sweat.
High-Volume Call Automation
Handle thousands of calls at once—automate FAQs, scheduling, and lead capture without breaking a sweat.
USE CASES
Automate the Calls That Slow You Down
Synthflow helps healthcare providers automate high-volume voice workflows—like support, booking, outreach, and after-hours coverage. Every interaction is fast, accurate, and on brand.
Support Calls
Resolve common support questions instantly with AI agents.
The challenge
FAQs and account questions overwhelm agents.
How Synthflow helps
AI handles repetitive queries end-to-end, escalating only complex cases.
Call Scheduling
Automate bookings and reschedules across clients.
The challenge
Manual scheduling causes bottlenecks.
How Synthflow helps
AI syncs with calendars and CRMs to capture every call.
Customer Support
Resolve support issues instantly with AI agents — no hold music, no missed calls.
The challenge
High call volume from routine issues like order tracking, FAQs, and status checks clogs lines and slows urgent requests.
How Synthflow helps
AI agents answer FAQs, check orders, and troubleshoot live — escalating only when needed so humans handle complex issues.
Customer Support
Resolve support issues instantly with AI agents — no hold music, no missed calls.
The challenge
High call volume from routine issues like order tracking, FAQs, and status checks clogs lines and slows urgent requests.
How Synthflow helps
AI agents answer FAQs, check orders, and troubleshoot live — escalating only when needed so humans handle complex issues.
Customer Support
Resolve support issues instantly with AI agents — no hold music, no missed calls.
The challenge
High call volume from routine issues like order tracking, FAQs, and status checks clogs lines and slows urgent requests.
How Synthflow helps
AI agents answer FAQs, check orders, and troubleshoot live — escalating only when needed so humans handle complex issues.
Case Study
The ROI for Your Business
Unlock measurable impact with AI voice agents. Synthflow helps you save time, reduce costs, and improve customer experience — without trade-offs.
Smart IVR
Ticket Creation
User Verification
Through a strategic partnership, Freshworks and Synthflow now offer real-time Voice AI inside Freshcaller, Freshdesk, and Freshservice, allowing businesses to automate up to 65% of routine voice requests—from routing and verification to FAQs and after-hours ticket creation. The result is faster resolution, lower agent workload, and modern voice experiences delivered directly within the Freshworks platform.
Global
SaaS & Telecom
5k-10k
Appointment booking
Lead Qualification
Handling FAQ
Medbelle integrated Synthflow’s AI assistant to optimize appointment management and minimize patient wait times. By automating scheduling and follow-ups, Medbelle achieved a 60% boost in scheduling efficiency and saw 2.5x more booked appointments — transforming patient experiences and operational productivity.
UK & EU
Healthcare
51-200
Customer Support
Appointment Scheduling
Lead Qualification
A $230M multinational BPO operator partnered with Synthflow to modernize voice operations with white-labeled AI agents. In just 60 days, the company deployed 40+ fully branded voice agents across client programs, automating 600K+ calls monthly without adding headcount. This enabled the team to deliver faster, multilingual service while reducing operational overhead.
US & LATAM
BPO & Contact Center
3000+
Lead Capture
Appointment Booking
Customer Support
A top U.S.-based CRM platform partnered with Synthflow to embed white-labeled voice AI into its product suite. Within 60 days, the company launched a fully branded voice automation layer, enabling users to handle over 500K calls per month—without added headcount or infrastructure overhead.
US
CRM & SaaS Platform
1,000+
Sales Qualification
Demo Scheduling
Smartcat, a leading language AI platform, partnered with Synthflow to enhance its lead qualification process using Voice AI Agents. The collaboration led to reducing booking costs by 70%, enabling Smartcat’s sales team to focus on high-value conversations and boost overall efficiency.
US
Technology
200+
Data Collection
Service Request Automation
Status Updates
Peak Demand replaced outdated forms with Synthflow Voice AI for a major transit provider. Residents now make quick calls, and AI handles requests instantly — improving speed, accuracy, and service. After proven success, more AI agents are rolling out citywide, setting a new standard for public service delivery.
Canada
Agency, Public Sector
10-50
45M+
Customer Calls
Proven voice AI performance across real, high-volume phone operations.
4M+
Hours Saved
Less time on manual calls. More time for growth, sales, and support.
+35%
Answered Calls
Voice agents respond instantly — no hold music, no missed opportunities.
99.99%
Uptime
AI voice agents your business can rely on, every minute of every day.
Call recordings
Production-Ready Agents for Every Industry
Whether it’s scheduling, claims, or always-on support, Synthflow automates the calls that slow teams down. Purpose-built for enterprise demands, our multilingual and human-like Voice AI agents integrate securely with your systems to automate conversations, boost availability, and reduce cost—without sacrificing quality.
BPO & Call Centers
Retail
Financial Services & Insurance
Real Estate
Technology & Consulting
Healthcare
Software
Telecom
Label
Designed for Contact Center & BPO Scale
From live transfer to multi-tenant control, Synthflow gives contact centers and BPOs the features they need to run high-volume voice operations—fast, reliably, and at scale.
Live Transfer
Escalate to human agents instantly, passing full context for a seamless handoff.
Analytics & Call Logs
Monitor agent performance, conversion rates, and compliance metrics per campaign.
Multi-Tenant Architecture
Manage unlimited clients and call flows from a single, centralized account.
Concurrent Call Scaling
Handle thousands of calls at once without capacity constraints.
Enterprise benefits
Why Leading Teams Choose Synthflow
Enterprises choose Synthflow to deploy Voice AI with speed, precision, and trust. Our forward-deployed engineers, in-house telephony, and global compliance framework deliver reliability, security, and measurable ROI — from first call to full scale.
From Idea to ROI in Weeks
Forward-Deployed Engineers launch agents in weeks, not months — taking Voice AI from pilot to production fast, with measurable ROI in the first 60 days.
Certified Security & Compliance
Synthflow’s infrastructure is certified across SOC 2, HIPAA, PCI DSS, and GDPR — with full encryption, audit logs, and region-based hosting built into every release.
Enterprise Reliability
We run our own network with multi-cloud redundancy, instant failover, and round-the-clock monitoring — keeping every call connected and every customer heard.
Designed for Exceptional CX
When customers call, they’re not looking for automation, they’re looking for resolution. We make every interaction personal and human from start to finish.
Enterprise Reliability
Synthflow agents follow defined logic and approved knowledge sources — ensuring compliant, brand-safe replies and zero off-script or hallucinated responses.
99.99% Uptime
Hear from Our Customers
We handle everything behind the scenes so your AI sounds natural and creates necessary actions in tech stack
After trying several AI voice platforms, Synthflow is the one that truly stands out. The overall platform just works—it’s intuitive, reliable, and easy to navigate. What really impressed us was how quickly we were able to get up and running. The go-to-market process is smooth and efficient, with minimal setup time, so we could start integrating the AI voices into our projects almost immediately.
Ben Rohloff
Director, Enpal
I’ve used Synthflow extensively since first engaging with voice AI tech about three months ago. I like their platform and how easy it is to set a voice agent and get it working. I was able to create an inbound agent that answers calls at a law firm, sets appointments, and live-transfers calls upon request. There is inline integration with Zapier so you can build zaps directly within the Synthflow ecosystem, which is convenient.
Mike Margol
CTO & VP, James Publishing
I’ve had a fantastic experience working with this company, especially with their AI voice services. The quality of their software is top-notch, delivering consistently reliable performance that has significantly enhanced our operations. Their team is incredibly responsive, addressing any technical challenges swiftly and effectively. The level of service and support they provide is truly exceptional, and I couldn’t be more satisfied with the results!
Gabe Monroy
Founder, Nerd Tech AI
Hands down the best conversational AI platform on the market. Easy of use, configurability, and time to market are all big ++!
Mark Witte
Owner / Founder, The Witte Team brokered
The AI Assistant has dramatically improved the way we manage schedules. We now can focus more on patient care, without admin burden.
Leander De Laporte
CEO & Co-Founder, Medbelle
Pricing
Flexible Pricing That Grows With You
Whether you're piloting with one agent or scaling across thousands of calls, Synthflow’s pricing adapts to your volume, stack, and support needs.
Pricing
Unlock Enterprise-Grade Performance
For top-tier performance, scalability & support.
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What’s included
- Volume-based Pricing
- SIP Trunk Integration
- Guaranteed Uptime (SLA)
- Custom Integrations
- Unlimited Concurrent Calls
- Compliance (SOC2, HIPAA, GDPR)
- Enterprise support team
- Enterprise Onboarding, Training, Support
FAQ