Voice AI for Insurance Claims and Policy Servicing
Synthflow is an enterprise conversational AI platform whose AI voice agents, running on Synthflow's own telephony network, handle insurance claims intake, claims status checks and policy servicing calls. When a catastrophe doubles claim calls overnight, Synthflow's AI voice agents answer them in parallel, with no hold queue.
For carriers, MGAs, agencies, and insurance BPOs.
SOC 2 Type 2 · ISO/IEC 27001 · HIPAA · PCI DSS v4.0.1 · GDPR · EU and US hostingWhat Synthflow Handles on Insurance Calls
Synthflow's AI voice agents handle the four call types insurers automate first: first notice of loss, claims status, policy servicing, and renewal and payment reminders.
First Notice of Loss
Claims Status
Policy Servicing
Renewal and Payment Reminders
Want the background? Read our guide to conversational AI in insurance, or see voice AI for financial services.
First Notice of Loss, Step by Step
Synthflow's AI voice agents take first notice of loss by verifying the policyholder, capturing the loss details and sending a structured claim summary to your claims team.
- 1Answers 24/7, with no hold queue
- 2Verifies the policyholder
- 3Captures what happened, where, and who
- 4Asks again for anything missing
- 5Sends the summary to your systems
- 6Transfers to an adjuster when needed
Why Synthflow for Insurance Calls
Synthflow is built around three things: fast go-live, voice quality on its own telephony network, and integrations with the systems insurers already run.
No Six-Month Implementation
Voice Your Callers Don't Hang Up On
Works With the Systems You Run
Security and Compliance for Insurance Calls
Synthflow is ISO/IEC 27001 certified, SOC 2 Type 2 audited, and PCI DSS v4.0.1 compliant, and signs a business associate agreement for HIPAA-covered workloads.
SOC 2 Type 2 · ISO/IEC 27001
PCI DSS v4.0.1
HIPAA + BAA
GDPR · EU and US hosting
AI governance
Redaction applies to new calls, excludes live audio and isn't 100% accurate.
State AI-calling rules vary, so each deployment is set up with your compliance team.
Visit the Trust CenterWhen a Call Needs a Licensed Person
Synthflow's AI voice agents transfer complex claims to a licensed person with the transcript and caller details attached, and stay on the line until someone picks up.
- You set the rules for when calls transfer
- Supervisors can listen in to live calls
- Multilingual, including English and Spanish
Results From Live Deployments
BPO and contact center
How Much It Costs
Synthflow enterprise contracts are annual, with no per-minute rate, scoped by call volume, concurrency, telephony, integrations, security and launch support where your contract includes it.
- Enterprise SLA and support
- Synthflow or approved enterprise telephony
- CRM and contact-center integrations
- Security review and DPA
- Implementation and launch support
Frequently Asked Questions
Can an AI voice agent take a first notice of loss?
Synthflow's AI voice agents take first notice of loss calls by verifying the policyholder, capturing the loss details and sending a structured summary to the claims team, then transferring to an adjuster when needed.
Can Synthflow handle protected health information?
Synthflow signs a business associate agreement for HIPAA-covered workloads where you have enabled its HIPAA Setting, which is off by default. Insurers can also redact personal data from transcripts of new calls and cap retention at 30 days; live audio isn't redacted.
What happens when a caller needs a licensed agent or adjuster?
Synthflow's AI voice agents transfer callers who need a licensed agent or adjuster, with the transcript, verified details and reason for the call attached. Insurers set the rules for when a call transfers.
Does Synthflow work with our contact center and phone system?
Synthflow's AI voice agents work alongside contact-center platforms including Genesys, Five9, RingCentral, 8x8, Cisco and Avaya, and existing phone numbers keep working through SIP trunking, a connected Twilio account or approved enterprise telephony.
How does Synthflow connect to policy and claims systems?
Synthflow's AI voice agents read and write to policy and claims systems through Synthflow's API and webhooks, set up during implementation, alongside prebuilt connectors for Salesforce, HubSpot and Zendesk.
Where is insurance call data hosted?
Synthflow offers EU and US hosting regions for insurance call data. The operating company, AgentFlow AI GmbH, is headquartered in Berlin and bound by the GDPR.
How long does it take to go live?
Synthflow deployments go live in weeks, depending on the integrations, telephony setup and security review, with testing before launch. Forward-deployed engineers build the agents with your team; how hands-on depends on the service package.
How do insurers measure whether voice AI is working?
Insurers can define success per call type, such as a complete FNOL record, and track it in Synthflow's analytics: call outcomes, end-call reasons, executed actions and success rate per agent.