AI voice agents that work inside your phone system.

Synthflow is an enterprise conversational AI platform whose AI voice agents handle calls for contact centers, BPOs and multi‑location brands, inside the phone systems and CRMs they already run. Its agents answer and make calls, handle contextual routing, book appointments, detect voicemail and send SMS follow-ups.

An AI voice agent is a conversational AI system that can answer, make and manage phone calls using natural language. It can understand what a caller is asking, respond in real time, collect information, route calls, book appointments, update systems and trigger follow-up actions.

Unlike a traditional IVR or scripted chatbot, an AI voice agent can hold more natural conversations and adapt to the caller’s needs. This allows businesses to automate routine phone interactions while keeping the experience fast, consistent and easy for customers.

Synthflow AI voice agents use conversational AI to understand callers, respond naturally and complete actions during a phone call. They can be trained around specific business workflows, connected to existing tools, and configured to handle tasks such as answering questions, booking appointments, qualifying leads, routing calls and updating CRM records.

When a call comes in, the AI voice agent listens to the customer’s request, identifies the intent, follows the relevant workflow and either resolves the call or escalates it to a human team when needed. This allows businesses to automate routine calls while keeping control over call workflows, customer experience and operational performance.

Synthflow can automate a wide range of inbound and outbound phone calls, including customer support inquiries, appointment booking, lead qualification, call routing, reminders, follow-ups, FAQs, order updates and after-hours call handling.

Its AI voice agents can also support more complex workflows, such as updating CRM records, collecting caller information, transferring urgent calls to the right team and triggering next steps after the conversation. This makes it useful for businesses handling high call volumes across customer service, sales, operations and support.

Yes, and you keep your numbers. Synthflow has built‑in connections for Zoom, Five9, RingCentral, 8x8, Twilio, Telnyx, Vonage and Freshcaller. Genesys Cloud and other SIP-compatible carriers or office phone systems connect through an Enterprise setup scoped to your requirements.

Yes. It reads and updates Salesforce, HubSpot, Zendesk and Freshworks during the call, among 200+ integrations, and connects to your own systems through APIs and webhooks.

As an annual enterprise agreement, scoped to your call volume, phone system, integrations, security needs and launch support. It has no free plan or trial and no rate by the minute. The pricing page has the details.

In weeks: Batteries Plus went from kick‑off to pilot in five. Where your agreement includes launch support, Synthflow’s engineers build and test it with you.

Yes. The agent transfers the call and briefs your team on who is calling and why.

Synthflow agents are designed to manage uncertainty. They can ask clarifying questions, offer alternate responses, or escalate to a human. You can control handoff triggers based on failed attempts or sentiment.

Synthflow handles 1M+ calls a day; your agreement sets how many of your calls can run at the same time.

Yes. Synthflow is ISO/IEC 27001 certified, SOC 2 Type II audited and PCI DSS v4.0.1 compliant. It signs the business associate agreement (BAA) that HIPAA requires for patient data. US and EU workspaces keep Synthflow workspace data and processing in the selected region; connected providers can process some requests elsewhere.