Voice AI Agents for Healthcare Call Routing

Answer every patient call, route it automatically, and reduce no-shows. Synthflow’s Voice AI Agents simplify transfers across 100+ clinics and departments, so your team can scale care access without scaling headcount.

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Meet Synthflow

Phone Automation for Healthcare Operations

Synthflow delivers enterprise-grade voice AI agents, designed to automate call routing, scheduling, and patient interactions. With no-code setup, seamless integration, and advanced routing capabilities, Synthflow connects patients faster—no wait times, no confusion—just a better experience for healthcare teams and their patients.

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Human-Like Voice

<500ms Latency

200+ Integrations

30+ Languages

No-Code Setup

OUR BENEFITS

Why Healthcare Teams Love Synthflow

One Call Flow for Every Location

Manage transfers across 100+ clinics or offices without building separate workflows. Set up one routing logic that applies system-wide.

Always-On Patient Access

When your front desk is closed, Phone Book keeps routing. Let AI transfer callers to the right location during nights, weekends, and holidays.

Reduced Call Drops

Minimize transfers to the wrong clinic or closed location. More accurate routing means more connected patients and fewer abandoned calls.

Fewer Missed Calls, More Booked Appointments

Missed or misrouted calls mean fewer appointments and poor patient experience. Phone Book helps keep patients on the line and connected to care.

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Features

Technology That Keeps Patients Connected

Location-Aware Routing

Transfer based on ZIP code, spoken location, or department, without IVR trees or operator handoffs.

Built to Scale

Manage hundreds of clinic or office numbers from a single dashboard, with even more flexibility available via API.

Works with Your Existing Systems

Update routing logic through the API. Phone Book integrates with tools like Salesforce Health Cloud, Athenahealth, WebPT, Dentrix, and more.

Fast, No-Code Setup

Your operations or support team can configure and update routing logic without relying on developers or external support.

How Synthflow helps

AI voice agents manage prescription refills, FAQs, and routing by urgency or hours. Transfers to a pharmacist when needed — no menus, no repeats.

Case Studies

See How Teams Are Using Synthflow

See how teams in healthcare and beyond are using Synthflow to automate calls, improve routing, and connect people faster — all with human-like voice agents built for scale.

Case Studies

Appointment booking

Lead Qualification

Handling FAQ

Medbelle integrated Synthflow’s AI assistant to optimize appointment management and minimize patient wait times. By automating scheduling and follow-ups, Medbelle achieved a 60% boost in scheduling efficiency and saw 2.5x more booked appointments — transforming patient experiences and operational productivity.

UK & EU

Healthcare

51-200

+60%

Scheduling
Efficiency

-30%

No-show
Rates

2.5x

Qualified Appointments

+25%

Patient
Satisfaction

Case Studies

Customer Support

Appointment Scheduling

Lead Qualification

A $230M multinational BPO operator partnered with Synthflow to modernize voice operations with white-labeled AI agents. In just 60 days, the company deployed 40+ fully branded voice agents across client programs, automating 600K+ calls monthly without adding headcount. This enabled the team to deliver faster, multilingual service while reducing operational overhead.

US & LATAM

BPO & Contact Center

3000+

>600K

Monthly Calls Handled

40+

AI Agents Deployed

2

English & Spanish Languages

0

New Hires Needed

Case Studies

Lead Capture

Appointment Booking

Customer Support

A top U.S.-based CRM platform partnered with Synthflow to embed white-labeled voice AI into its product suite. Within 60 days, the company launched a fully branded voice automation layer, enabling users to handle over 500K calls per month—without writing code or adding engineering resources.

US

CRM & SaaS Platform

1,000+

500K

Monthly AI-Powered Calls

60 Days

Deployment Time

100%

White-Labeled Voice Integration

Case Studies

Sales Qualification

Demo Scheduling

Smartcat, a leading language AI platform, partnered with Synthflow to enhance its lead qualification process using Voice AI Agents. The collaboration led to reducing booking costs by 70%, enabling Smartcat’s sales team to focus on high-value conversations and boost overall efficiency.

US

Technology

200+

+24%

Answered
Calls

+15%

Closed
Sales

+15%

Lead
Reactivation

-70%

Booking
Cost

Case Studies

Data Collection

Service Request Automation

Status Updates

Peak Demand replaced outdated forms with Synthflow Voice AI for a major transit provider. Residents now make quick calls, and AI handles requests instantly — improving speed, accuracy, and service. After proven success, more AI agents are rolling out citywide, setting a new standard for public service delivery.

Canada

Agency, Public Sector

10-50

3

Working AI Agents

-100%

Missed Calls
After Hours

-80%

Time Saved
on Requests

100%

Automated Data
Collection

Photo Illustration for Peak Demand Case Study Slide

Call Recordings

Hear Voice AI in Action

Listen to real calls powered by Synthflow’s AI voice agents. Hear how they answer questions, qualify leads, book appointments, and resolve support requests — all in real time.

Call Centers

Manage peak volume, reduce wait times, and improve first-call resolution. Scale support without growing your team.

Try our Recruitment AI

Appointment Scheduling

Book, reschedule, and manage calendars automatically. Send reminders to reduce no-shows and free up your staff.

Launch Healthcare AI

Appointment Scheduling

Book, reschedule, and manage calendars automatically. Send reminders to reduce no-shows and free up your staff.

Explore our AI Receptionist

Sales

Initiate outbound calls, qualify prospects, and pass high-intent leads to your team. Increase pipeline without increasing headcount.

Use our Real Estate AI

Healthcare

Manage patient intake, reminders, and follow-ups by voice. Improve access while keeping operations efficient and secure.

Launch Healthcare AI

Banking

Provide account updates, transaction details, and real-time fraud alerts. Deliver secure voice automation customers can trust.

Meet your Answering Assistant

Customer Support

Resolve common issues, answer questions, and provide 24/7 assistance. Free up agents to focus on more complex cases.

Meet your Answering Assistant

Security

Enterprise-Level Security

We combine strong compliance, strict data control, and 99.99% uptime to meet the demands of enterprise-grade operations — without compromising speed or flexibility.

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Industry-Leading Security

Guaranteed top-tier data security and privacy protection with SOC 2 certification.

Healthcare Data Protection

Safely manage sensitive patient data for healthcare and beyond with HIPAA.

Global Privacy & AI Regulations

Deploy AI SDRs worldwide, ensuring full compliance with GDPR and international privacy laws for data security and trust.

Leader in Voice AI Agents for Business

Synthflow.ai's platform is incredibly user-friendly and versatile. Whether it's for handling customer support queries or managing appointments.

Leander De Laporte

CEO & Co-Founder, Medbelle

Synthflow’s Voice AI Agents help us book more demos faster. We increased theconversion rates in the top of our lead pipeline: the number of contacts dialed by 31% and the number of answered calls, 24%. With more people dialed, we re-focused thesales team on high-value signals.

Daniel Lefanov

Implementation Manager, Smartcat

I am about to reach out to a lot more people that are interested in my product. Before I was calling 100s of people per day but now I can do that in just a few minutes of my time. Saves me so much time and from doing the dreadful time spent on the phone.

Collins W.

Mortgage Protection Specialist

Synthflow.ai's platform is incredibly user-friendly and versatile. Whether it's for handling customer support queries or managing appointments.

Leander De Laporte

CEO & Co-Founder, Medbelle

Synthflow’s Voice AI Agents help us book more demos faster. We increased theconversion rates in the top of our lead pipeline: the number of contacts dialed by 31% and the number of answered calls, 24%. With more people dialed, we re-focused thesales team on high-value signals.

Daniel Lefanov

Implementation Manager, Smartcat

I am about to reach out to a lot more people that are interested in my product. Before I was calling 100s of people per day but now I can do that in just a few minutes of my time. Saves me so much time and from doing the dreadful time spent on the phone.

Collins W.

Mortgage Protection Specialist

RESOURCE LIBRARY

Learn More About Voice AI & Call Operations

Access expert-led content — from live events to deep-dive guides — designed to help you automate call operations at scale.

AI Call Center for Your Business

What if your call center could operate 24/7?

Read the Blog

Future of Voice AI: A Complete Guide

Learn about the current state and future trends of Voice AI.

Download the Guide

Integrations

Connect to Your CRM, Telephony & Tools

No need to change your existing tools, Synthflow connects to your tech stack with enterprise-grade APIs and out-of-the-box integrations. We work with platforms like Genesys, Twilio, Avaya, and Five9, CRMs like Salesforce, HubSpot, and Zendesk, and helpdesk systems including Freshdesk, ServiceNow, and Jira to streamline support, follow-ups, and lead conversions.

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