Conversational AI that resolves, not just responds

Customer service that answers, acts, and knows when to hand off.

Synthflow is the conversational AI platform for enterprise customer service, resolving routine calls and messages end-to-end and escalating to a person with full context.

Go from build to live in weeks.

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1M+ calls daily in 30+ countries

9:41

Hear It In Action: AI Agent Demos

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Customer Support

Customer service

What conversational AI does for customer service

Synthflow resolves routine customer calls and messages inside the conversation, so your team only takes the cases that need a person.

Answer every customer

Handle voice and chat instantly, 24/7, in 30+ languages, answering from your approved knowledge sources. No hold queue. No missed routine requests.

Complete the work

Verify customers, retrieve live information, update records, create tickets, and book appointments in connected systems, without leaving the conversation. Synthflow measures success by the work completed, not the calls contained.

Escalate without starting over

Transfer the call with a conversation summary and the context a human agent needs to pick up where it left off.

tailored Demo

See how Synthflow can resolve your routine calls.

In the contact center, Synthflow answers every call and message, completes the routine work inside the conversation, and escalates to an agent with full context.

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Voice-first

Voice-first conversational AI

Synthflow is a voice-first conversational AI platform for building and running AI voice agents, with web chat agents and SMS or WhatsApp messages during and after a call. Inbound and outbound calls run on Synthflow's own telephony network.

Voice is the hardest conversation to get right: it happens in real time, callers interrupt, and there's no screen to fall back on. Synthflow was built on large language models from the start, not a legacy IVR with AI added later, so agents follow intent and context through the whole conversation.

Enterprise benefits

Why enterprises choose Synthflow

Synthflow is the conversational AI platform enterprises choose when calls must connect reliably, launch fast, and run on the systems they already have.

Calls that don't lag or drop

Synthflow keeps customer conversations fast and reliable on its own telephony network, with a 99.99% uptime SLA.

99.99% Uptime

Live in weeks

Synthflow goes live on the stack you already run, through open integrations, its own telephony, and its partnerships with Zoom and Five9. Where your agreement includes launch support, Synthflow's forward-deployed engineers work alongside your team from pilot to production, and set measurable ROI targets for the first 60 days.

Works with the stack you already have

Connect to 200+ tools, including Zoom, Genesys, Five9, Salesforce, and HubSpot. Keep the systems your teams already use. No rip and replace.

Test before launch, see every call

Synthflow tests agents on simulated calls before go-live, analyzes every live conversation, and lets you roll back any agent version.

Compare enterprise conversational AI platforms side by side.

tailored Demo

See how Synthflow performs on your real call volume, systems, and workflows.

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Security

Enterprise security without the procurement drag

Synthflow is ISO/IEC 27001 certified, SOC 2 Type 2 audited, and HIPAA, PCI DSS v4.0.1, and GDPR compliant, with US or EU hosting.

Clear the security review sooner

ISO/IEC 27001 certified. SOC 2 Type 2 audited.

Launch in regulated industries

HIPAA, PCI DSS v4.0.1, and GDPR compliance support deployments across healthcare, financial services, and other regulated environments.

Keep data in the right region

Synthflow is headquartered in the EU. Choose US or EU hosting, with data storage and processing kept within the selected region.

Give security teams the evidence

Review certifications, audit documentation, subprocessors, policies, and security controls through the Synthflow Trust Center.

SOC 2 Type 2 · ISO/IEC 27001 · GDPR · HIPAA · PCI DSS v4.0.1

Customer results

Real customer service results, measured at scale

Synthflow customers resolve routine calls at scale: across Freshworks deployments, voice agents automate up to 65% of routine calls, and a $230M BPO operator runs 600K+ calls a month with no new hires.

Freshworks

65%

of routine calls automated

75%

shorter wait times

40–60%

lower agent workload

$230M BPO Operator

40+

voice agents deployed in 60 days

600K+

calls handled each month

new hires required

Explore other success stories

tailored Demo

See what Synthflow can deliver at your scale.

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Use cases

The conversations Synthflow handles every day

Synthflow's AI agents resolve customer service requests, book appointments, verify callers, and capture claims by voice, with SMS or WhatsApp follow-up where it fits.

Customer service

Answer questions, check order status, create tickets, and send follow-up details via SMS or WhatsApp.

Appointment booking

Book, reschedule, or confirm appointments by voice, with text follow-up when needed.

Verification and account requests

Confirm identity, retrieve account information, and complete routine requests during the conversation.

Claims and qualification

Capture details, qualify the request, route it correctly, and escalate with context when human review is needed.

Healthcare · Insurance · BPO and contact centers · Financial services · Retail

tailored Demo

See Synthflow handle your customer conversations live.

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Enterprise scale

Run customer service at enterprise scale with Synthflow

Get a demo scoped to your call volume, channels, integrations, and security requirements, with a clear deployment timeline.

Launch on your real workflows, integrations, and security requirements in weeks.

Talk to sales

SOC 2 Type 2 · ISO/IEC 27001 · GDPR · HIPAA · PCI DSS v4.0.1 · EU hosting · US hosting

FAQ

Frequently asked questions

What is a conversational AI platform?

A conversational AI platform is software for building, deploying, and managing AI agents that hold voice and text conversations and complete tasks. Synthflow is the enterprise conversational AI platform built for customer service, running on its own telephony network.

What should a conversational AI platform for customer service be able to do?

A conversational AI platform for customer service should understand natural conversation, answer from approved knowledge, complete tasks in connected systems, hand off to people with full context, integrate with the CRM and contact center, and meet enterprise security requirements. Synthflow verifies callers, looks up orders, creates tickets, and books appointments inside the conversation, then escalates with the full context.

Does Synthflow only support voice?

Synthflow is voice-first, not voice-only. It also supports web chat, SMS, and WhatsApp messaging, with voice and messaging able to work together in supported deployments.

Does Synthflow integrate with existing CRMs and contact center platforms?

Synthflow connects with 200+ enterprise tools, including Zoom, Genesys, Five9, 8x8, RingCentral, Salesforce, HubSpot, and Freshworks, so teams can add conversational AI without rebuilding their existing stack.

How quickly can Synthflow go live?

Synthflow enterprise deployments can move from pilot to production in weeks. Timing depends on the workflows, integrations, security requirements, and scale of the deployment.

How much does Synthflow cost?

Synthflow is sold as an annual enterprise contract. Pricing is scoped around volume, concurrency, telephony, integrations, security requirements, and launch support.