Enterprise-Ready AI Voice Automation for BPOs
Automate support, sales, and outreach calls with AI agents that respond instantly, reduce costs, and improve SLA performance at scale.
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Leading call centers & BPO companies scale CX with Agentic Conversational AI
WHY VOICE AI
Automate High-Volume Calls for BPO Success
Synthflow helps BPOs eliminate manual call handling, inconsistent routing, and repetitive tasks with AI agents that respond instantly and follow precise workflows. Every interaction is fast, accurate, and on brand—across all clients, all day.
24/7 Coverage
Synthflow agents answer every call instantly — no queues, no missed SLAs. They keep coverage steady during peaks, nights, and weekends without adding staff.
Consistent Quality
Agents follow your scripts and workflows exactly, giving every caller the same accurate, on-brand experience. No inconsistencies, no dropped details.
Actionable Workflows
Synthflow Agents don’t just talk — they take action. They can verify callers, update tickets, qualify leads, or escalate urgent issues in one smooth flow.
Human-Like Voice with <500ms Latency
Deliver natural conversations with multilingual agents, low latency, and guaranteed uptime. Responses are fast, clear, and reliable.
Fast to Launch
Create and deploy agents quickly using flows, reusable templates, and instant testing—so teams can scale new workflows without engineering delays.
Omnichannel Agents
Build once, deploy everywhere. The same agent handles both voice and chat with shared logic, memory, and workflows—delivering a unified experience across channels.
USE CASES
Automate the Calls That Slow You Down
Synthflow helps healthcare providers automate high-volume voice workflows—like support, booking, outreach, and after-hours coverage. Every interaction is fast, accurate, and on brand.
Support Calls
Resolve common support questions instantly with AI agents.
The challenge
FAQs and account questions overwhelm agents.
How Synthflow helps
AI handles repetitive queries end-to-end, escalating only complex cases.
Call Scheduling
Automate bookings and reschedules across clients.
The challenge
Manual scheduling causes bottlenecks.
How Synthflow helps
AI syncs with calendars and CRMs to capture every call.
Case Study
The ROI for Your Business
Unlock measurable impact with AI voice agents. Synthflow helps you save time, reduce costs, and improve customer experience — without trade-offs.
Smart IVR
Ticket Creation
User Verification
Freshworks
Through a strategic partnership, Freshworks and Synthflow now offer real-time Voice AI inside Freshcaller, Freshdesk, and Freshservice, allowing businesses to automate up to 65% of routine voice requests—from routing and verification to FAQs and after-hours ticket creation. The result is faster resolution, lower agent workload, and modern voice experiences delivered directly within the Freshworks platform.
Global
SaaS & Telecom
5k-10k
Appointment booking
Lead Qualification
Handling FAQ
Medbelle
Medbelle uses Synthflow’s AI voice agents to optimize appointment management and minimize patient wait times. By automating scheduling and follow-ups, Medbelle achieved a 60% boost in scheduling efficiency and saw 2.5x more qualified appointments — transforming patient experiences and operational productivity.
UK & EU
Healthcare
51-200
Customer Support
Appointment Scheduling
Lead Qualification
BPO operator
A $230M multinational BPO operator partnered with Synthflow to modernize voice operations with white-labeled AI agents. In just 60 days, the company deployed 40+ fully branded voice agents across client programs, automating 600K+ calls monthly without adding headcount. This enabled the team to deliver faster, multilingual service while reducing operational overhead.
US & LATAM
BPO & Contact Center
3000+
Lead Capture
Appointment Booking
Customer Support
CRM platform
A top U.S.-based CRM platform partnered with Synthflow to embed white-labeled voice AI into its product suite. Within 60 days, the company launched a fully branded voice automation layer, enabling users to handle over 500K calls per month—without added headcount or infrastructure overhead.
US
CRM & SaaS Platform
1,000+
Data Collection
Service Request Automation
Status Updates
Peak Demand
Peak Demand replaced outdated forms with Synthflow Voice AI for a major transit provider. Residents now make quick calls, and AI handles requests instantly — improving speed, accuracy, and service. After proven success, more AI agents are rolling out citywide, setting a new standard for public service delivery.
Canada
Agency, Public Sector
10-50
1M+
Calls Daily
Proven voice AI performance across real, high-volume phone operations.
4M+
Hours Saved
Less time on manual calls. More time for growth, sales, and support.
+45%
Answered Calls
Voice agents respond instantly — no hold music, no missed opportunities.
99.99%
Uptime
AI voice agents your business can rely on, every minute of every day.
Call recordings
Production-Ready Agents for Every Industry
Whether it’s scheduling, claims, or always-on support, Synthflow automates the calls that slow teams down. Purpose-built for enterprise demands, our multilingual and human-like Voice AI agents integrate securely with your systems to automate conversations, boost availability, and reduce cost—without sacrificing quality.
BPO & Call Centers
Retail
Financial Services & Insurance
Real Estate
Technology & Consulting
Healthcare
Software
Telecom
Features
Designed for Contact Center & BPO Scale
From live transfer to multi-tenant control, Synthflow gives contact centers and BPOs the features they need to run high-volume voice operations—fast, reliably, and at scale.
Live Transfers That Feel Human
Instantly hand off conversations from AI to human agents with full context, transcripts, and caller history — so teams resolve issues faster without repeating information.
Analytics & Call Logs Built for Operations
Monitor call outcomes, conversion rates, escalations, and compliance in real time. Every interaction is logged, structured, and ready to pipe into your QA, CRM, or reporting workflows.
Concurrent Call Scaling Without Limits
Handle thousands of simultaneous calls with guaranteed concurrency and predictable low latency — no queueing, no capacity bottlenecks, no performance degradation.
Multi-Tenant Architecture for BPO Growth
Manage unlimited clients, agents, and call flows from a centralized workspace. Keep data isolated, customize logic per account, and onboard new clients in minutes.
Enterprise benefits
Why BPOs and Call Centers Choose Synthflow
BPOs and call centers choose Synthflow to deploy Voice AI with speed, precision, and trust. Our forward-deployed engineers, in-house telephony, and global compliance framework deliver reliability, security, and measurable ROI - from the first automated call to full-scale contact centre operations.
From Idea to ROI in Weeks
Forward-Deployed Engineers launch agents in weeks, not months — taking Voice AI from pilot to production fast, with measurable ROI in the first 60 days.
Security & Compliance
SOC 2 Type 2, ISO/IEC 27001, GDPR, HIPAA (self-attested) and PCI DSS v4.0.1, with encryption, audit logs and US or EU hosting. In progress: ISO/IEC 42001:2023, DORA and the EU AI Act.
Enterprise Reliability
Synthflow runs its own telephony network with multi-cloud redundancy, instant failover, and round-the-clock monitoring — keeping every call connected and every customer heard.
Designed for Exceptional CX
When customers call, they’re not looking for automation, they’re looking for resolution. We make every interaction personal and human from start to finish.
Brand-Safe, On-Script Answers
Synthflow agents follow defined logic and approved knowledge sources — ensuring compliant, brand-safe replies and zero off-script or hallucinated responses.
99.99% Uptime
Hear from Our Customers
We handle everything behind the scenes so your AI sounds natural and creates necessary actions in tech stack
After trying several AI voice platforms, Synthflow is the one that truly stands out. The overall platform just works—it’s intuitive, reliable, and easy to navigate. What really impressed us was how quickly we were able to get up and running. The go-to-market process is smooth and efficient, with minimal setup time, so we could start integrating the AI voices into our projects almost immediately.
Ben Rohloff
Director, Enpal
I’ve used Synthflow extensively since first engaging with voice AI tech about three months ago. I like their platform and how easy it is to set a voice agent and get it working. I was able to create an inbound agent that answers calls at a law firm, sets appointments, and live-transfers calls upon request. There is inline integration with Zapier so you can build zaps directly within the Synthflow ecosystem, which is convenient.
Mike Margol
CTO & VP, James Publishing
I’ve had a fantastic experience working with this company, especially with their AI voice services. The quality of their software is top-notch, delivering consistently reliable performance that has significantly enhanced our operations. Their team is incredibly responsive, addressing any technical challenges swiftly and effectively. The level of service and support they provide is truly exceptional, and I couldn’t be more satisfied with the results!
Gabe Monroy
Founder, Nerd Tech AI
Hands down the best conversational AI platform on the market. Easy of use, configurability, and time to market are all big ++!
Mark Witte
Owner / Founder, The Witte Team
The AI Assistant has dramatically improved the way we manage schedules. We now can focus more on patient care, without admin burden.
Leander De Laporte
CEO & Co-Founder, Medbelle
200+ Integrations
Connect to Your CRM, Telephony & Tools
No need to change your existing tools, Synthflow connects to your tech stack with enterprise-grade APIs and out-of-the-box integrations. We work with platforms like Genesys, Twilio, Avaya, and Five9, CRMs like Salesforce, HubSpot, and Zendesk, and helpdesk systems including Freshdesk, ServiceNow, and Jira to streamline support, follow-ups, and lead conversions.
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Pricing
Flexible Pricing That Grows With You
Whether you're piloting with one agent or scaling across thousands of calls, Synthflow’s pricing adapts to your volume, stack, and support needs.
Pricing
Unlock Enterprise-Grade Performance
For top-tier performance, scalability & support.
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What’s included
- Volume-based Pricing
- SIP Trunk Integration
- Guaranteed Uptime (SLA)
- Custom Integrations
- Unlimited Concurrent Calls
- Compliance: SOC 2 Type 2, ISO/IEC 27001, GDPR, HIPAA (self-attested)
- Enterprise support team
- Enterprise Onboarding, Training, Support
FAQ