REPORT

The Enterprise Approval Blueprint for AI Agents

Enterprise AI doesn’t stall because the technology isn’t capable. It stalls because it can’t get approved.

This guide breaks down what actually determines whether AI agents move from pilot to production and what enterprise teams evaluate before greenlighting deployment. Use it to align security, legal, procurement, and operations around a shared standard for production-ready AI.
Key Insights

Inside the Guide

Why AI Projects Stall

Understand why successful pilots fail at the approval stage, and how to prevent security, legal, and procurement from blocking deployment.

The Production-Ready Standard

Learn what must be in place — governance, controls, infrastructure — before AI agents can operate safely in live environments.

Infrastructure & Residency Clarity

Discover how regional hosting, telephony ownership, and data flow control influence approval, compliance, and scale.

The Enterprise AI Approval Checklist

A practical framework to assess readiness before submitting AI agents for production approval.

SYNTHFLOW BELL FRAMEWORK

Deploy Voice AI Without the Risks

The Synthflow BELL Framework connects every stage of the agent lifecycle—Build, Evaluate, Launch, Learn—into one repeatable process. Built into the Synthflow platform, it helps enterprises deploy faster, reduce risk, and continuously improve performance at scale.
BUILD

Design Voice Flows

Use the no-code builder to map logic, set variables, and define call behaviors. Every prompt, path, and action is fully controlled — so agents act predictably, every time.

EVALUATE

Freedom to Choose Your Network

Unlike other platforms, Synthflow lets you connect through your own carriers or SIP trunks. No vendor lock-in, just enterprise flexibility and total control of your network.

LAUNCH

Built to Fit Your Enterprise Stack

Synthflow connects directly with your enterprise systems: Cisco, Avaya, Genesys, RingCentral, and more. No rebuilds, just instant compatibility and faster time to value.

LEARN

Performance You Can Rely On

With routing, capacity, and uptime managed entirely in-house, we keep latency below 100 ms and uptime above 99.99% — even through traffic surges and regional failovers.

Case Study

The ROI for Your Business

Unlock measurable impact with AI voice agents. Synthflow helps you save time, reduce costs, and improve customer experience — without trade-offs.
Smart IVR
Ticket Creation
User Verification
Through a strategic partnership, Freshworks and Synthflow now offer real-time Voice AI inside Freshcaller, Freshdesk, and Freshservice, allowing businesses to automate up to 65% of routine voice requests—from routing and verification to FAQs and after-hours ticket creation. The result is faster resolution, lower agent workload, and modern voice experiences delivered directly within the Freshworks platform.
65%
Routine Calls Automated
75%
Reduction in Wait Times
Increased Response Rate
60%
Less Agent Workload
Global
SaaS & Telecom
5k-10k
Appointment booking
Lead Qualification
Handling FAQ
Medbelle integrated Synthflow’s AI assistant to optimize appointment management and minimize patient wait times. By automating scheduling and follow-ups, Medbelle achieved a 60% boost in scheduling efficiency and saw 2.5x more booked appointments — transforming patient experiences and operational productivity.
+60%
Scheduling Efficiency
-30%
No-show Rates
2.5x
Qualified Appointments
+25%
Patient Satisfaction
UK & EU
Healthcare
51-200
Customer Support
Appointment Scheduling
Lead Qualification
A $230M multinational BPO operator partnered with Synthflow to modernize voice operations with white-labeled AI agents. In just 60 days, the company deployed 40+ fully branded voice agents across client programs, automating 600K+ calls monthly without adding headcount. This enabled the team to deliver faster, multilingual service while reducing operational overhead.
>600K
Monthly Calls Handled
40+
AI Agents Deployed
2
English & Spanish Languages
0
New Hires Needed
US & LATAM
BPO & Contact Center
3000+
Lead Capture
Appointment Booking
Customer Support
A top U.S.-based CRM platform partnered with Synthflow to embed white-labeled voice AI into its product suite. Within 60 days, the company launched a fully branded voice automation layer, enabling users to handle over 500K calls per month—without writing code or adding engineering resources.
500k
Monthly AI-Powered Calls
60 Days
Deployment Time
100%
White-Labeled Voice Integration
US
CRM & SaaS Platform
1,000+
Sales Qualification
Demo Scheduling
Smartcat, a leading language AI platform, partnered with Synthflow to enhance its lead qualification process using Voice AI Agents. The collaboration led to reducing booking costs by 70%, enabling Smartcat’s sales team to focus on high-value conversations and boost overall efficiency.
+24%
Answered calls
+15%
Closed sales
+15%
Lead Reactivation
-70%
Booking cost
US
Technology
200+
Data Collection
Service Request Automation
Status Updates
Peak Demand replaced outdated forms with Synthflow Voice AI for a major transit provider. Residents now make quick calls, and AI handles requests instantly — improving speed, accuracy, and service. After proven success, more AI agents are rolling out citywide, setting a new standard for public service delivery.
3
Working AI Agents
-100%
Missed Calls After Hours
-80%
Time Saved on Requests
100%
Automated Data Collection
Canada
Agency, Public Sector
10-50