Customer service is the backbone of any business, but building an in-house support team can be costly and time-consuming. On average, a call center employee costs between $10K and $21K. Many organizations are also challenged by agent staff shortages, which can represent up to 95% of contact center costs. This is where call center outsourcing […]
Founded in 2020, Vapi AI is a specialized conversational tool that aims to make AI voice technology more accessible and easier to use. However, it doesn’t live up to its claims. Receiving a 1-star rating on Trustpilot clearly highlights key issues like distrust, lack of functionality, and poor customer support that’s forcing users to cancel […]
Overview Medbelle enhances patient access to consultants with Synthflow’s AI voice assistant, streamlining appointment booking and query management. This innovative solution drastically reduces administrative workloads while improving appointment availability. Medbelle’s Problem Medbelle, a leading personal healthcare provider, faced the ongoing challenge of managing patient appointments efficiently, particularly outside regular working hours or when consultants were […]
Looking for the best AI phone answering service in 2024? This guide breaks down all of the features your business needs and compares the best platforms available. Exploring features, pros, cons and pricing, I’ll share everything you need to know about the top AI phone agents on the market. In addition to handling calls, these […]
Bland AI is a platform for AI phone conversations that promises to improve customer engagement with entity-level AI phone agents. But, does it do this? For many clients, Bland misses the mark with an average rating of 3.2/5 stars. User testimonials mention bad call quality, with low latency in calls being a recurring challenge for […]
As AI-powered voice assistants continue to transform business operations, selecting the right platform has become critical. With so many options available in 2025, Bland AI, Air AI, and Synthflow AI have emerged as leading solutions. Each offers distinct features: Bland AI excels in mid-call API integrations, Air AI specializes in handling high call volumes, and […]
Artificial intelligence uptake is skyrocketing, with expected usage growing over 37% year-on-year until 2030. AI voice agents are an area that has seen particularly rapid growth due to the significant ROI potential offered. Their features provide businesses with a direct avenue to increased customer satisfaction, with simultaneous reductions in costs. There are several stand-out providers […]
Sales conversations in real-time with the help of AI outbound calling are illegal. However, using the right tools can help you with your marketing and sales. On February 8, 2024, the Federal Communications Commission FCC has issued a unanimous decision in the form of a Declaratory Ruling, under which automated artificial calls made from AI voices are […]
In a changing environment where customers and contacts are involved, communication and customer service work in sync with automation and AI to improve convenience and speed. Although we have refined numerous communication channels in our modern age, traditional calls still serve as a crucial communication channel, especially in emergencies, providing a reliable and secure means […]
Looking to enhance your business with AI calling and boost your sales? Goodcall is a well-known AI call automation software. However, before committing to its $59/month plan, it’s essential to understand its limitations. While Goodcall provides an easy, no-code setup for basic workflow automation, it lacks key features such as advanced customization, multi-action APIs, and […]
