What if your call center could operate 24/7, handle multiple calls at once, and never miss a beat? AI-powered call centers operate 24/7, handling multiple customer queries simultaneously without missing any calls. These systems improve productivity, reduce costs, and minimize errors, offering reliable and efficient support. By integrating technologies like natural language processing and machine […]
Optimizing customer support through AI automation has never been more crucial in today’s competitive landscape. As customer expectations continue to soar, businesses are seeking AI solutions that deliver seamless, cost-effective, and scalable support. Retell AI, known for its HIPAA-compliant AI voice agents and human-like chatbots, offers preset functions for basic workflow automation. However, Retell AI’s […]
Customer service is the backbone of any business, but building an in-house support team can be costly and time-consuming. On average, a call center employee costs between $10K and $21K. Many organizations are also challenged by agent staff shortages, which can represent up to 95% of contact center costs. This is where call center outsourcing […]
Founded in 2020, Vapi AI is a specialized conversational tool that aims to make AI voice technology more accessible and easier to use. However, it doesn’t live up to its claims. Receiving a 1-star rating on Trustpilot clearly highlights key issues like distrust, lack of functionality, and poor customer support that’s forcing users to cancel […]
Bland AI is a platform for AI phone conversations that promises to improve customer engagement with entity-level AI phone agents. But, does it do this? For many clients, Bland misses the mark with an average rating of 3.2/5 stars. User testimonials mention bad call quality, with low latency in calls being a recurring challenge for […]
Air AI is a popular platform for AI phone calls, enabling operators to handle multiple calls simultaneously, from 10 to 40 minutes each, without needing a human assistant. While it’s a fast-growing service, many users have reported serious issues, such as poor call quality, hidden fees, and unreliable performance, that make Air AI fall short […]
