Companies were at risk of losing $3.7 trillion in global sales in 2024 from bad customer experiences. Now, 85% of customers expect a brand to respond within 6 hours after their inquiry, and failing to meet those expectations leads to churn and a lousy customer experience. If you want to be one of the telecommunications […]

Call centers are facing growing pressures that require sustainable solutions for long-term success. In an age where customers expect immediate answers, long wait times and frustrating interactions can harm your business. The challenge is clear: how do you manage increasing call volumes without exploding costs and sacrificing customer experience? This is where Artificial Intelligence steps […]

How do you stay on top of a full sales pipeline, continue to deliver personalized to every one of your outreach, and still discover ways to improve your sales process?  Sales reps spend only 30% of their time selling during an average week. Many high-performing sales leaders feel like there just aren’t enough hours in […]

Give customers a great experience, and they’ll buy more, be more loyal and share good reviews with your friends. That’s what every company strives for.  Yet so many consumers seem disappointed. A business loses one-quarter of its customers every day because of a bad experience. In fact, customer experience is the driving force of purchasing […]

Nowadays, when buyers shop in-store, they want an engaging, personalized experience, says the Retail Insider. Most Gen-Z consumers don’t even think in terms of traditional channel boundaries–they increasingly evaluate brands and retailers on the seamlessness of the experience.  Retailers that have adopted conversational AI to enhance customer experience are well-equipped to succeed as the new […]

PolyAI is an enterprise-grade conversational AI platform known for delivering lifelike voice assistants capable of natural, dynamic conversations with customers. It offers solutions that can handle over 50% of customer calls, integrate seamlessly with existing systems, and provide real-time analytics. While it is a powerful tool, certain limitations—such as privacy concerns, restricted free usage, and […]

Online shopping has changed over the years, but customers continue to expect more from brands they interact with.  Customers are shifting from a “do it with me” perspective to a “do it for me” experience, and AI is a critical enabler in how we provide those experiences whenever and wherever they need us.  For instance, […]

Replicant markets itself as a conversational AI leader for automating voice interactions, but its limitations—such as lack of flexibility, inconsistent call quality, and unpredictable costs—leave many businesses searching for better solutions. In this guide, we explore the top 7 Replicant alternatives for 2025, highlighting features, pricing, and user reviews to help you find a platform […]

There are many reasons why you may want to make your own AI voice assistant or chatbot.  Perhaps you wish to create a virtual “call centre” to provide quick customer support. Alternatively, you would want to scale your marketing efforts and reach more people to educate them about your product or service.  But the question […]